1 Who this policy applies to
This policy applies to businesses, freelancers, service professionals, and authorised representatives who create, claim, or manage a listing on Findoly.
2 Information we collect
We collect only the information required to run your provider account and listing.
- Account details: name, mobile number, email address, OTP verification details, and login activity.
- Business details: business name, category, address, service area, opening hours, phone number, photos, and service description.
- Optional verification details: GST, PAN, or other documents if you choose verification or if required for a specific service.
- Usage details: listing views, enquiries, call clicks, messages, device type, IP address, and browser information.
- Payment details: plan name, invoice details, transaction ID, and payment status. We do not store full card numbers, CVV, or banking passwords.
3 How we use your information
- Create and display your business listing on Findoly.
- Verify your account using OTP, email, or documents where needed.
- Send customer enquiries, calls, and messages to you.
- Manage subscriptions, billing, invoices, and provider support.
- Improve search quality, ranking, fraud checks, and platform security.
- Send important service updates. Marketing messages will be sent only where allowed or opted in.
4 What is visible publicly
Your listing is meant to help customers find and contact your business. The following information may be visible publicly on Findoly:
- Business name, category, address or service area, opening hours, photos, contact number, website or social links, ratings, reviews, and service description.
5 When we share information
We do not sell your personal data. We share information only when needed to operate Findoly or comply with law.
- With customers when they contact you through your listing.
- With service providers such as payment gateways, SMS/email providers, hosting, maps, analytics, and support tools.
- With authorities if required by law, court order, fraud prevention, or safety reasons.
6 Data security
We use reasonable security measures to protect provider data, including secure access controls, encrypted connections, OTP-based verification, and limited internal access. No online system is completely risk-free, so please protect your registered phone, email, and dashboard access.
7 Data retention
We keep your information for as long as your account or listing is active. After account closure, we may keep limited records where required for legal, tax, security, dispute, or fraud-prevention reasons.
8 Cookies and analytics
We use cookies and similar technologies for login sessions, security, preferences, analytics, and improving the provider dashboard. You can control cookies from your browser settings, but blocking essential cookies may affect login or dashboard features.
9 Your choices
- You can request correction of wrong or outdated account information.
- You can request deletion or closure of your provider account, subject to legal or billing record requirements.
- You can opt out of non-essential promotional messages.
10 Policy updates
We may update this Privacy Policy when our services, legal requirements, or data practices change. The latest version will be posted on this page with the updated date.