1 Who this policy applies to
This Refund Policy applies to providers, businesses, freelancers, and service professionals who make payments on findoly.com, provider.findoly.com, or through a manual Findoly payment method for provider registration, paid listing features, lead services, subscription plans, verification, promotions, or any other provider-side service.
2 Where payments can be made
Provider payments may be made through any payment channel approved by Findoly. The same refund policy applies whether the payment is online or manual.
- Main website: payments may be made on findoly.com.
- Provider website: payments may be made on provider.findoly.com.
- Manual payments: payments may be accepted through approved manual methods such as invoice payment, UPI, bank transfer, payment link, or other Findoly-confirmed payment instructions.
3 Best refund rule for Findoly
Because Findoly is a pay-per-lead service, the best refund approach is to refund genuine payment issues fully and also protect providers when paid leads are not delivered within the committed time. Used or delivered leads are not refundable, but undelivered paid leads can be refunded as per the 6-month remaining-lead rule below.
- Full refund: duplicate payment, failed payment that was debited, wrong extra charge, or payment taken but plan/service not activated.
- Review-based refund: request made within 48 hours of payment and no paid lead, campaign, verification, listing boost, or premium benefit has been used.
- 6-month remaining-lead refund: if Findoly does not complete/deliver the purchased leads within 6 months from payment or activation, the provider is eligible for a refund for the remaining undelivered leads.
- No refund generally: leads/credits/visibility/promotional benefits that are already delivered or consumed are not refundable.
4 Refunds we normally approve
- Duplicate payments for the same provider plan or same order.
- Payment debited from your account but Findoly did not receive successful confirmation from the payment gateway.
- Payment successful but the plan, lead pack, or paid service was not activated due to a technical issue from our side.
- Wrong amount charged because of a billing or system error.
5 Refunds we normally do not approve
- Refund request after leads, enquiries, credits, featured listing views, promotional placement, verification review, or other paid benefits are already used or delivered.
- Refund request only because a lead did not convert into a sale, booking, customer visit, or final payment.
- Refund request where the listing was rejected, hidden, or suspended due to false information, duplicate listing, prohibited service, spam, fraud, or policy violation.
- Refund request for taxes, payment gateway charges, bank charges, convenience fees, or other non-refundable charges unless required by law or clearly charged by mistake.
6 6-month remaining lead refund rule
Findoly's main business model is pay-per-lead. You pay for leads, and Findoly will try to deliver those paid leads within a reasonable service period.
- 6-month delivery period: if purchased paid leads are not fully completed/delivered within 6 months from payment date or plan activation date, the provider can request a refund for the remaining undelivered leads.
- Refund only for remaining leads: the refund will be calculated only on leads that were paid for but not delivered. Leads already delivered, opened, shared, consumed, or used are not refundable.
- Full remaining-lead refund: if no paid leads are delivered within 6 months, the provider is eligible for a refund of the full unused/remaining paid lead amount.
- Calculation: refundable amount may be calculated proportionately based on the number of undelivered paid leads, excluding taxes, gateway charges, bank charges, discounts, bonus/free leads, or third-party charges unless required by law.
7 Lead packs, subscriptions, and promotions
- Lead packs: once lead credits are consumed or lead details are opened/delivered, those used credits are not refundable. Undelivered paid leads remain covered by the 6-month remaining-lead refund rule.
- Monthly/paid plans: refunds are normally not available after activation if any paid benefit has been used. Unused plan requests may be reviewed within 48 hours.
- Featured listings or ads: once a campaign starts, the used period or delivered impressions/clicks/leads are not refundable.
- Verification services: if document review or manual verification has started, the verification fee may be non-refundable.
8 How to request a refund
Email your refund request to support@findoly.com. To help us check quickly, include:
- Registered provider name and business name.
- Registered mobile number and email address.
- Payment amount, payment date, payment mode, order ID, payment ID, transaction ID, UTR/reference number, invoice number, or screenshot.
- Reason for refund request.
We may ask for more information before approving or rejecting the request.
9 Refund timeline
After approval, Findoly will initiate the refund through the original payment channel where possible. For online gateway payments, refunds are normally returned to the original payment method. For manual payments, refunds may be processed to the same verified bank account, UPI ID, or payment source used for payment, or to another verified account only if Findoly approves it for operational reasons.
- Review time: we aim to review refund requests within 3–7 working days after receiving complete details.
- Gateway/bank time: after refund initiation, the bank/payment gateway may take about 5–10 business days to reflect the amount in your account.
- Manual refund time: manual refunds may take about 3–10 working days after approval, depending on bank/UPI processing and verification of payment proof.
- Failed or delayed refunds: if the refund fails or is delayed by the bank/payment gateway, we will help track the status using the payment reference available to us.
10 Payment gateway and manual payment compliance
Refunds are processed according to the rules, limits, settlement status, and technical availability of our payment gateway, manual payment records, banking partners, card networks, UPI, wallets, and applicable laws.
- Refunds are usually allowed only against successful/captured payments.
- Online refunds are normally returned to the same payment instrument used for payment.
- Manual payment refunds require valid payment proof and may be refunded only to a verified account/source linked to the payer or provider account.
- Gateway charges, taxes, or third-party fees may not be refundable unless the law or gateway process requires it.
- If a payment is marked failed, pending, disputed, chargeback, not settled, or not traceable in manual records, the refund may follow the gateway/bank/manual verification process instead of Findoly’s standard timeline.
11 Cancellations and plan changes
You may request cancellation of future renewal or paid service changes by contacting support. Cancellation stops future use or renewal where applicable, but it does not automatically create a refund for services already delivered or benefits already used.
12 Chargebacks and disputes
If you raise a chargeback or payment dispute with your bank, we may pause refund processing until the bank/payment gateway completes the dispute review. For manual payments, we may pause processing until the UTR/reference, invoice, bank statement entry, or payment screenshot is verified. We may share transaction records, plan activation logs, invoice details, and usage records with the payment gateway or bank for dispute resolution.
13 Changes to this policy
We may update this Refund Policy when our services, plans, payment gateway processes, manual payment processes, or legal requirements change. The latest version will be posted on this page with the updated date. Continued use of Findoly after an update means you accept the updated policy.